The same questions, every day
Opening hours, parking, check-in, directions… Your team answers the same things over and over while handling the front desk.
AI specialists for hotels in Benidorm and the Costa Blanca
Less repetitive work at reception. More time for your guests.
We apply artificial intelligence to the reality of your hotel at three levels: answering your guests, handling their requests and automating processes in your operation. Start with your biggest pain point and grow when it makes sense.
- Hotel specialists in Benidorm and the Costa Blanca
- Free, no-obligation first conversation
- Replies within 24 business hours
We know what your day looks like
What drains your team's time isn't your guests. It's the repetition.
Every hour your team spends on repetitive tasks is an hour not spent on guests or on the business.
Messages outside office hours
Guests write at night or at the weekend, and when nobody replies, the conversation goes cold.
Guests who speak many languages
The quality of the answer shouldn't depend on who's on shift.
Requests that get lost
A cot, towels, a late arrival… they end up in a message someone was supposed to pass on.
Issues that go back and forth
“The air conditioning in room 214 isn't working” reaches reception, and someone has to get it to whoever can fix it.
Manual work that keeps repeating
Copying data from one place to another, preparing arrivals, sending reminders. Tasks nobody will miss.
Our solutions
Three levels. Start with the one you need.
Each level includes the one before. Start where the pressure is today and expand when it makes sense.
Level 1 · Answers
IA Recepción
Your reception always answers, even when your team is busy.
- Answers the usual questions with your hotel's real information.
- Assists your guests in several languages.
- Available at any time, on the channels we activate for your hotel.
- If something needs a person, it alerts your team.
Ideal if what overwhelms you most is answering the same thing again and again.
Level 2 · Answers + Manages
IA Hotel
It doesn't just answer your guests: it takes care of what they ask for.
- Everything in IA Recepción.
- Understands when a guest isn't asking a question but needs something.
- Captures the request or issue with the necessary details.
- Routes it to the right person, based on how your hotel is organised.
Ideal if requests and issues get lost among your messages.
Level 3 · Answers + Manages + Automates
IA Hotel Pro
From message to action: automate your hotel's processes, within the limits you set.
- Everything in IA Hotel.
- We automate repetitive tasks in your operation, tailored to your hotel.
- Gradual connection with your tools where technically possible, after a compatibility review.
- You decide what gets automated and what needs a person's approval.
Ideal if you want to take manual work out of entire processes.
Every hotel is different. What each level includes is defined with you, based on your channels, your systems and the way you work.
Which one fits your hotel?
IA Recepción
ANSWERS
- Answers your guests' questions, at any time and in several languagesYes
- Passes anything that needs a person to your teamYes
- Captures requests and issues and routes them to the right departmentNo
- Automates repetitive tasks and processesNo
- Connection with your hotel's toolsNo
- Ideal if you're overwhelmed by……answering the same questions
IA Hotel
ANSWERS + MANAGES
- Answers your guests' questions, at any time and in several languagesYes
- Passes anything that needs a person to your teamYes
- Captures requests and issues and routes them to the right departmentYes
- Automates repetitive tasks and processesNo
- Connection with your hotel's toolsDepending on your systems*
- Ideal if you're overwhelmed by……coordinating requests
IA Hotel Pro
ANSWERS + MANAGES + AUTOMATES / EXECUTES
- Answers your guests' questions, at any time and in several languagesYes
- Passes anything that needs a person to your teamYes
- Captures requests and issues and routes them to the right departmentYes
- Automates repetitive tasks and processesYes
- Connection with your hotel's toolsDepending on your systems*
- Ideal if you're overwhelmed by……manual work
* Always after reviewing compatibility with the systems you already use.
Find the right solution for my hotelPeople and technology
Your team, in control.
We're not here to replace your front desk. AI takes care of the repetitive work; your team takes care of guests, decisions and delicate situations.
You decide what it says and does
We set it up with your hotel's real information and review it with you before it goes live.
Decisions stay with your team
Complaints, exceptions, courtesies and discounts always go to a person.
A person is always within reach
If something needs judgement, it's passed to your team with the conversation already captured.
Automation with control
In IA Hotel Pro, you set the limits and what needs approval before it happens.
It works with what you already use.
Every hotel works with its own tools, and we don't ask you to change them to talk to us. Connecting to your booking system, PMS or channel manager depends on which systems you use and how they're configured. That's why, before promising anything, we review compatibility with your hotel and tell you clearly what is possible, what isn't and what's worth doing.
Questions about your systems? Tell us →How we work
Six clear steps, no surprises and no jargon.
At every stage you know what we're doing, how long each phase takes and what we're aiming for. The first conversation is free, with no obligation.
- 01
We listen
We review with you how your hotel works and where most time is lost on repetitive tasks.
- 02
We choose the level and the first step
We recommend which level fits (IA Recepción, IA Hotel or IA Hotel Pro) and which process to start with.
- 03
We set it up
We configure it with your hotel's information, rules and tone.
- 04
We launch it
We go live in a controlled way, without disrupting your operation.
- 05
We train your team
In one simple session, your staff learn to use and supervise it with confidence.
- 06
We stay by your side
We review, adjust for the season and expand when it makes sense.
Why Agencia IA Benidorm
We're not a generic AI app. We're your team, here on the Costa Blanca.
We help independent hotels and holiday apartments in Benidorm and the Costa Blanca take repetitive work off their plate and look after their guests better. We start with your biggest pain point and stay with you afterwards.
“When you talk to Agencia IA Benidorm, you talk to me. No sales reps or departments in between: I personally review every consultation, every implementation and every question you bring us.”
Rubén Sánchez Hernández — Founder, Agencia IA Benidorm · Benidorm, Alicante
We know your season
We know how a hotel's operation changes between high season, low season and check-in time. We start from the reality of Benidorm, not from a template.
One person in charge, not a ticket
You always talk to the same person, from start to finish.
We start with your biggest pain point
We don't sell you the highest level on day one. We start with one process and expand if it pays off.
Tailored to your hotel
It's prepared with your hotel's own tone, rules and information, not with generic answers.
For hotels in Benidorm
The same ideas, in more detail for your case.
Three pages for hotels in Benidorm, depending on where you'd like to start.
A front desk that answers on its own
Stop your front desk repeating the same answers day after day: opening hours, parking, check-in and arrivals that pile up.
See the details →WhatsApp with AI
Reply to guests at any time without growing your team.
See the details →AI in your hotel, without the hype
What AI can do today in a small hotel, what it can't and where to start.
See the details →Before you ask
The most common questions before getting started.
Straight answers, no small print. If you have any other questions, we'll answer them when we talk.
It depends on where the pressure is today. If it's repeated questions, IA Recepción. If it's requests and issues, IA Hotel. If it's manual work across entire processes, IA Hotel Pro. We'll look at it together in the first conversation.
Yes. Each level includes the one before, so you can start with the basics and expand when it makes sense for your hotel.
In many cases, nothing needs to change. We review the systems your hotel already uses and propose the best approach based on compatibility and what you want to achieve.
It depends on your booking system and how it's configured. Before promising anything, we review compatibility and tell you clearly what is and isn't possible.
It's prepared with your hotel's real information and hands the conversation to your team as soon as it detects something it shouldn't resolve on its own. We review it together before it goes live.
A generic chatbot follows a rigid script. What we implement understands context, knows your hotel and hands over to a person when needed. It's more like training a new receptionist than installing a piece of software.
We set it up, test it and leave it running. All we ask of your team is one short training session.
It depends on the level and what your hotel needs: channels, processes and systems. We define it with you before you commit to anything, and the first conversation is free.
We only process the information needed to provide the service and, before we start, we review with you which data is involved and how it will be handled. You can read the details in our privacy policy (in Spanish).
Let's talk
Tell us what your hotel needs.
In a 30-minute conversation we review with you how your hotel works, where most time is lost and which level makes sense to start with. No obligation and no jargon.
- 1
Today
You tell us about your case
Fill in the form or message us on WhatsApp. It takes 2 minutes.
- 2
Within 24 business hours
We talk for 30 minutes
We review your operation and explain how it would work in your hotel.
- 3
When we finish
You decide with all the facts
We tell you which level fits and where to start. If it's not a fit, we'll tell you just as clearly.
We work with only a few hotels at a time so we can be truly involved in each one. If you want it ready before next high season, the sooner we talk, the better.
- Calle Sierra Dorada, Benidorm, Alicante
- +34 696 72 86 81
- WhatsApp: +34 696 72 86 81